In AZAU, we believe in fast and safe shipping, to make your online experience a pleasant one.
Delivery Delay announcement :
COVID-related isolation issues and floodings continue to hamper couriers' operations. It's been a challenging time to start the week of operations. We seek your kind understanding during this challenging period.
Due to the widespread impact of Omicron infection, some courier delays at this time are expected. Network delays continue to be caused by the rapid spread of the Omicron variant. The regions most impacted by Omicron are Melbourne, Sydney, Adelaide, Geelong and Bendigo, with delays of 3-5 days for delivery into these regions. Perth is also experiencing delays of up to 5 days as a result of unprecedented delivery demand and staffing shortages. We are working very closely with our courier partners to make sure deliveries are made on time. Thank you for your ongoing patience.
Delivery speed and charges:
- AZAU provides standard and express shipping options. The shipping option can be selected during the checkout process before completing the order.
- The dispatch date is shown under the product detail page.
- For east coast metro areas please allow 1-2 working days for the entire order to be dispatched.
- For regional areas, please allow 3-5 working days for the entire order to be dispatched.
Delivery charges and limitations:
- All shipping on AZAU are free.
- For big and bulky items, AZAU reserves the right to cancel the order if we are unable to ship it due to high cost or undeliverable postcodes.
- Undeliverable areas: SA regional, VIC regional, NSW regional, QLD regional, NT regional, WA regional, and all remote areas (applies to big and bulky items only).
Tracking your order:
- Log into your AZAU account to check the order status; or
- Refer to the email/text sent to you after purchase containing the tracking number/shipping updates
Note: If the Authority to Leave (ATL) instruction is chosen, AZAU will not be responsible or liable for the parcel after it has been delivered.
If you have any questions about your order, please contact us through our customer contact page.