FAQ

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Order

  • To avoid any delays, if an error occurs on the website at any time without prior notice, we will cancel or refund your order (even if your order has been submitted).

  • Please access the Terms & Conditions for more details.

  • To request a cancellation, please go to My Account under 'Order History'.

  • We know you're ecstatic when you place your order. When we receive your order, we begin processing it as soon as possible. We will not be able to cancel the order once it has been shipped.

  • If you require any additional assistance, please contact us.

  • You will not be able to change or amend your order once it has been successfully placed.

  • Please go to My Account under 'Order History' to cancel your order and make a new one.

  • We’ve got you covered! We accept the following payment method:

    • eWay Online Payment Platform: PayPal & Zip Pay


  • Please access the Terms & Conditions for more details regarding payment.

All prices on the website are in Australian Dollars and include goods and services tax.

No, only because we always provide you with the best and lowest possible price.

  • After you place your order, you will be directed to an order confirmation message that includes your order number as well as all of the details of your order.

  • This information will also be emailed to you; please allow up to 30 minutes for it to arrive in your inbox. Following the completion of the payment transaction, our warehouse team will receive and process your order.

To view all of the details for your order, please go to My Account and then 'Order History'.

Your account would display a summary of all your orders. After logging into AZAU, go to My Account and select 'Order Status/History'.

Delivery

Simply copy the tracking number from My Account under 'Order History'. Then paste it into the tracking website for the relevant courier company.

  • All orders will be dispatched after payment clears. For dispatch timeframes, please refer to the relevant product page.

  • AZAU reserves the right, at any time and without notice, to amend the ETA (estimated time of arrival) displayed on the website.

  • Please read our Delivery Policy for more information.

To arrange a redelivery, please follow the instructions on the delivery card that was left. For more information, you could also visit the courier company's website.

Without a doubt! You have the option of having your parcel delivered to a different address. This, however, must be done at the time of purchase. Simply uncheck the box 'Ship to the same address' when filling out the Billing address for your order. You will then be able to enter a different shipping address.

Unfortunately, once your order has been dispatched, we are unable to redirect the delivery.Please contact us as soon as possible to change the delivery address.

As an option, we provide PO Boxes and Parcel Lockers. Please keep in mind that in order for your order to arrive safely, we recommend that you provide your home address for any heavy and bulky items, as well as any items that exceed Australia Post's accepted freight size.

Yes, we love to offer free shipping promotion. Please keep an eye out for the announcement on our social media, website, and in your email.

  • Our warehouse team may pack your items together where possible, depending on the size of your items. Larger items, on the other hand, require two shipments to stay within the carrier's freight limits.

  • If your order is missing items and your tracking number only shows one item, please contact our customer service team via contact us.

  • Yes. All orders require a signature upon delivery for security and safety reasons. Don't be concerned if you are not at home. Your family members or coworkers who are present at the delivery address can sign for it on your behalf.

  • Please keep in mind that smaller parcels may not necessitate a signature.

Unfortunately, the courier company would not usually call you prior to or upon delivery. We recommend providing a delivery address where someone would be present to collect the parcel for you.

Only after the order has been dispatched will the tracking number be available. Allow a few hours for the courier company to update your tracking number. For more information, please see the Delivery Policy.

  • If you have not received your order within the timeframe stated on our Delivery Policy, please contact us and our team will gladly open an investigation with the courier company to locate your parcel.

  • Please keep in mind that the investigation process can take up to 30 days to complete. We'll contact you once we receive a response from the courier company.

AZAU reserves the right, at any time and without notice, to amend the ETA (estimated time of arrival) displayed on the website.

Returns & Refunds 

We will conduct an evaluation once we receive your return. If we determine that the item is defective, we will issue a refund. The time it takes for the result to appear in your account may be influenced by the speed with which your bank processes transactions.

All the change of mind order must be returned within 14 days of receiving your order. And you would be the one to be responsible for the cost and risk of returning the products. We only accept change of mind products if certain conditions are met. For more information, please see our Return Policy.

Please read our Return Policy before submitting a return request. If your item meets the conditions listed in our return policy, go to My Account and click on 'Warranty & Returns' to request a return. Our team will do everything possible to resolve this for you.

You can check the status by going to My Account and looking under 'Warranty & Returns' for more information.

Technical Issues

  • After your initial purchase, your account will be created automatically to make your life easier.

  • To register, go to the home page and click the account icon in the top right corner.

  • With an account, you can easily track your order as well as the most recent news and trends on AZAU.

  • Simply go to the 'Login' page and click the 'Reset password' link. You will then be asked to enter the email address associated with the account.

  • After entering your information, you will receive an email with instructions on how to reset your password. You will need to create a new account if you no longer have access to the email.

Simply log in to My Account to view your account information. To Edit Account, you could use your current password.

Please try giving your account a password reset. Otherwise, kindly contact us and a member of our team will reach out with further instructions.

  • We are always willing to assist. During our business hours, you can contact us via the message bubble on the right bottom for a live chat.

  • Otherwise, please leave a message using the contact us form and we will get back to you as soon as possible. Please include any pertinent information so that we can assist you as soon as possible.

Please go to My Account and select 'Account Information'. Also, uncheck the box for 'Insider Exclusive'.

Payment 

All orders placed on AZAU must be completed and paid for in full within one week, or they will be cancelled. If you want to make the same order again, please go to the product detail page and place a new order.

  • At checkout, enter your coupon code in the 'Coupon Code' box.

  • Click the 'APPLY CODE' button.

  • If your code was entered correctly, it would show your savings.

  • If you see a message that says "This discount code is no longer available", the coupon code is invalid.

  • A promotional code can only be used once per order.

Some coupon codes are only valid on selected items. Please check the details of the coupon from where you received it to see if there are any items that are not included.

Others 

The advertised products usually sell out very quickly so they may be sold out. But please keep an eye on our BACK IN STOCK tag since our team is constantly updating it to make sure you can get your favourite products!

  • Our team works hard to discover new products around the world for you to conduct retail therapy. We are regularly updating new products as soon as we get the stock.

  • Simply subscribe to our insider exclusive or follow us on social media to be notified of new product arrivals.

  • When you apply Store Credit to your account, it will be deducted automatically from your next purchase. Under your account, 'Your Credit' is the best place to keep track of any unused Credits.

  • Please keep in mind that once you've chosen the Store Credit option, the amount saved as Store Credit cannot be refunded to you in any other way.

  • Any store credit you have is automatically applied to all items in your order based on the value of each item. Store credit allows for a refundable amount on individual items and is thus not entirely deducted from the order's total price.

  • We are unable to transfer Store Credit from one account to another.

  • For more information on store credit, please see our Terms and Conditions.

Yes. We value your privacy and work hard to keep all of your information secure. More information is available in the Privacy Policy.

'Share My Cart' lets you flex your latest shopping haul to your friends and family. Not only does this help you share a good deal, it also helps others simplify the purchasing process by automatically adding to cart. Bye bye, messy links. And hello, simplified shopping!.

In the occurrence of any isolated pricing issues, AZAU reserves the right to honour or cancel the price depending on stock availability, in accordance with the Australian Consumer Law. Please contact our Customer Service for further details.