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All prices on the website are in Australian Dollars and include goods and services tax.
No, only because we always provide you with the best and lowest possible price.
To view all of the details for your order, please go to My Account and then 'Order History'.
Simply copy the tracking number from My Account under 'Order History'. Then paste it into the tracking website for the relevant courier company.
To arrange a redelivery, please follow the instructions on the delivery card that was left. For more information, you could also visit the courier company's website.
Without a doubt! You have the option of having your parcel delivered to a different address. This, however, must be done at the time of purchase. Simply uncheck the box 'Ship to the same address' when filling out the Billing address for your order. You will then be able to enter a different shipping address.
Unfortunately, once your order has been dispatched, we are unable to redirect the delivery.Please contact us as soon as possible to change the delivery address.
As an option, we provide PO Boxes and Parcel Lockers. Please keep in mind that in order for your order to arrive safely, we recommend that you provide your home address for any heavy and bulky items, as well as any items that exceed Australia Post's accepted freight size.
Yes, we love to offer free shipping promotion. Please keep an eye out for the announcement on our social media, website, and in your email.
Unfortunately, the courier company would not usually call you prior to or upon delivery. We recommend providing a delivery address where someone would be present to collect the parcel for you.
Only after the order has been dispatched will the tracking number be available. Allow a few hours for the courier company to update your tracking number. For more information, please see the Delivery Policy.
AZAU reserves the right, at any time and without notice, to amend the ETA (estimated time of arrival) displayed on the website.
Returns & Refunds
We will conduct an evaluation once we receive your return. If we determine that the item is defective, we will issue a refund. The time it takes for the result to appear in your account may be influenced by the speed with which your bank processes transactions.
All the change of mind order must be returned within 14 days of receiving your order. And you would be the one to be responsible for the cost and risk of returning the products. We only accept change of mind products if certain conditions are met. For more information, please see our Return Policy.
Simply log in to My Account to view your account information. To Edit Account, you could use your current password.
Please try giving your account a password reset. Otherwise, kindly contact us and a member of our team will reach out with further instructions.
All orders placed on AZAU must be completed and paid for in full within one week, or they will be cancelled. If you want to make the same order again, please go to the product detail page and place a new order.
Some coupon codes are only valid on selected items. Please check the details of the coupon from where you received it to see if there are any items that are not included.
The advertised products usually sell out very quickly so they may be sold out. But please keep an eye on our BACK IN STOCK tag since our team is constantly updating it to make sure you can get your favourite products!
'Share My Cart' lets you flex your latest shopping haul to your friends and family. Not only does this help you share a good deal, it also helps others simplify the purchasing process by automatically adding to cart. Bye bye, messy links. And hello, simplified shopping!.
In the occurrence of any isolated pricing issues, AZAU reserves the right to honour or cancel the price depending on stock availability, in accordance with the Australian Consumer Law. Please contact our Customer Service for further details.